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The Golden Midi Cruise

Canal du Midi, France

Reviews for the The Golden Midi Cruise

5
 
Fue un viaje en familia donde todos la pasamos felices. Al ser la primera vez que viajamos en un canal no se disfruto tanto como si uno tuviera previa la experiencia de un viaje de esa naturaleza. Pero la experiencia fue inigualable.
Un viaje que hicimos en 7 días por ser la primera vez. La próxima vez haría en el mismo tiempo y recorrido más pequeño para poder maximizar el tiempo conociendo lugares en el canal.
5
 
Very helpful and communication was easy.
Great way to have a relaxing break- a slow cruise down a beautiful part of France. Two weeks on board a Vision 3 with just about everything we needed provided. The people from Le Boat were easy to deal with and our boat extra comfortable. Perhaps some more information on some of the 'tight' spots our craft needed to pass through would have been worthwhile but as an overall experience was great.
5
 
What we enjoyed about Le Boat Service:Setting up and reserving our boat/route was very easy. Le Boat was also excellent at setting up the cabs/transport to and from the boat basins and answering transport questions. There port facilities along the Midi Canal were quite nice and had everything we needed. The information binders were very helpful in mapping out our days and our destinations.Le Boat seemed to us, to have the nicest fleet of boats on the canal and seemed to have the best services.The Not so Perfect parts: We paid for an early check-in. When we arrived at the Le Boat basin in Castelnaudary, we were told that they were not ready to check-in and we were invited to wait 10-15 minutes until they were ready. Less than 10 minutes later, another couple came in and asked to be checked in (no early check-in purchased) and the same woman proceeded to help them - we were sitting in her line of sight. We thought this was unprofessional and not the best customer service. We also were never given the key to our boat safe. When requested, the Castelnaudary team said they would try to find one. They were unable to find one and we were without use of this portion of our boat.We paid for the BBQ in advance. When we arrived at the boat, the BBQ was not on board and the team had forgotten to include it. They said they hoped they had one left. They did find one, if we hadn't thought to check, we wouldn't have received what we had paid for in advance.
It was my husband's and my 2nd Le Boat vacation on the Midi Canal (this time with his family) and we all had truly memorable trip. I've recommended a Le Boat vacation to our friends and would probably do yet another Le Boat vacation in a different destination. You are totally mobile - but you only unpack once! It's a great active vs. passive vacation.
Comment from 
The Le Boat Team
Many thanks for your feedback. We are sorry for the inconvenience that was caused by your late departure and missing items. Your comments are important to us and will help us improve our operations and services. We hope to welcome you back onboard soon!
5
 
The many people we found ourselves in contact with did their very best to be helpful - and what matters is that we greatly enjoyed our cruise. But we couldn't help feeling that the people we met were part of various different responsibilities within Le Boat's organisation that often simply didn't gel. Those in the briefing team at Castelnaudary told us that they would pass our 'paperwork' onto the engineers who would familiarise us with the workings of the boat - but their rep. didn't turn up when we were told to expect him. He was most apologetic but valuable time was wasted by a lack of communication. We phoned ahead to Homps depot to report that we were managing but that our thrusters were not working. Reception at Homps helpfully that an engineer would find us as soon as the office opened the following morning - but by almost 10.00 no one had turned up. There was a different receptionist in the office from the one we had spoken to the day before on the phone. She assured us that she had seen our 'paperwork' and passed it to the engineers. But she was unaware that nothing had happened as a result. When we eventually found the technical manager there he, again, was courteous to a fault, but he hadn't seen the 'paperwork' and didn't know anything was amiss. He couldn't really help because we didn't have time in our cruise to 'take the boat out of the water' but he assured me that the thruster fault would be reported to Port Cassafiere - our destination - so the problem could be logged for future attention. It might be interesting for Le Boat to investigate whether Calypso 6's thrusters have yet been examined. Our impression was that the Le Boat team is full of enthusiastic people very willing to be helpful but as responsibilities are passed via the 'paperwork' between departments there is insufficient follow up to check that appropriate action has been taken - and precious cruising time was lost. Can we add a big thank you to Humphrey Preston for his considerable and patient help throughout the booking process - and for his ensuring that we received a rebate on the BBQ that he suggested we included in our package but decided against when we saw how much room on deck it would take up.
We had 4 adults and 3 children on board. We were not experienced cruisers but all thoroughly enjoyed the excitement of managing a motor cruiser on a most delightful and historic stretch of water. A very special family holiday.
5
 
Manager at Port casifiere wad great and encouraged us to go on the etang and was helpful in giving us tips for the journey
Lovely scenery, towns and canal
Comment from 
The Le Boat team
Dear Mr Price,Thank you for taking the time to give us your feedback. We are sorry to hear you were disappointed with the equipment in your boat.Your comments have been forwarded to the base teams to fix these problems. Nonetheless, we are very pleased you enjoyed your holiday and hope to see you on board with Le Boat again soon!Best wishes,The Le Boat team