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The Midi-Robine Cruise

Canal du Midi, France

Reviews for the The Midi-Robine Cruise

5
 
Perfect from start to finish. We've been on several Le Boat trips, and loved them all.
Good route. My wife and I had done most of it before, but this time loved showing it to friends.
5
 
LeBoat did their best to compensate us for a last minute unexpected change to our booked trip (9 days instead of 11) and local staff were very responsive to our needs. Seeing the Canal de Midi and Canal Robine by barge was a wonderful experience.We would rather have booked our trip in Euros rather than American dollars.
Local staff responded quickly to issues along the route (flat tire on bike, engine overheating). The staff were excellent at both ends of the trip. Seeing the Canal de Midi and Robine by boat was a fantastic experience. The quaint villages and peaceful country side were a delight to explore on the bikes we purchased.
5
 
They offered great support service.
Excellent
5
 
I would like to qualify this - the service from the South African branch was outstanding.The service from the office at Trebes was also excellent. However, our gas bottles were not filled leaving us stranded at 9.30pm on our fourth night half way through cooking a meal. This resulted in us having to eat dinner at the one and only restaurant in Paradza at a cost of Euro 200 for the 2 families. The Homps guys were amazing and ensured that the bottles were replaced early the next morning. When I discussed this with the agent at Narbonne, he agreed to take euro 100 off our diesel bill. I, however, remain uncertain whether he actually did deduct the money or pretended to deduct the money. Our engine time seemed rather excessive.
As Above
Comment from 
The Leboat Team
Hi There,Thank you for taking the time to send through valuable feedback about your experience with us.We're so glad that you had a great holiday overall and just wanted you to know that your comments regarding the gas bottles was passed on to the operations team to ensure that our service can be improved going forward.We look forward to helping you plan your next holiday!With Best Regards,Your Le Boat
5
 
Boat wasn't ready until 5.30pm, pick up time was 4pm. Receptionist at Trebes was nice at first but as time went on developed an "I don't care" attitude as more people were waiting! We were advised we would be given compensation to make up for the generator being broken, however at Narbonne this was refused by another abrupt office person!
The location was lovely. All the stops we made we had a nice time. Le Somail was very nice place.
Comment from 
The Le Boat team
Dear Karen,Thank you for your feedback. We are very sorry that you were disappointed with condition of your boat. I have forwarded your comments onto the base teams to investigate to put corrective methods in place with immediate effect. Thank you for bringing this to our attention, it will help us improve our operations and services.Kind regards,The Le Boat team